Frequently Asked Questions
Please visit the "Book Online" tab above to book a consultation or appointment. If you are unable to use the website booking system, please email us
- On the day of your appointment you should arrive on time, well rested, and on a full stomach. Don’t drink coffee, alcohol, or energy drinks. Don’t use any numbing pills, creams, or gels, and make sure you don’t apply any lotion on the area to be tattooed the day of! During your session, you will have a few breaks, so if you would like to bring a snack or food you can.
Yes.
A non-refundable $100 deposit is required to book an appointment. The deposit goes towards your payment/ balance for the tattoo itself.
More than one request to alter or redraw a custom tattoo design will require an additional deposit.
PLEASE NOTE: any additional deposit made for any project are NON-REFUNDABLE!
You lost your deposit if :
- you cancel or reschedule your appointment under 48 hours before the session
- it’s your second cancellation
- you haven’t contacted us to make arrangements
- the period is more than 2 months from the time the deposit was left and you haven’t contacted us to make arrangements to continue the process of receiving the tattoo.
Yes you will; you will get detailed instructions on how to take care of your new tattoo. You may receive a healing kit upon request, which contains: soap, ointment, and after care instructions.
SHIPPING/RETURN POLICY
We offer shipping to all US states and territories. Shipping costs will be calculated at checkout based on the weight and size of your order, as well as your shipping destination. Please note that we do not ship to P.O. boxes at this time.
We strive to ship all orders within 1-3 business days of receiving them. You will receive a tracking number via email as soon as your order ships, so you can track your package online and get an estimated delivery date.
For domestic orders, we offer a variety of shipping options, including standard shipping, express shipping, and overnight shipping. Please note that shipping times may vary depending on your location and the shipping method you choose.
If you need to make changes to your shipping address or delivery instructions, please contact us as soon as possible. We cannot guarantee that we will be able to make changes to your order once it has been shipped.
Please be aware that we are not responsible for any lost or stolen packages once they have been shipped. If your package is lost or stolen, please contact the shipping carrier directly to file a claim.
If you have any questions or concerns about our shipping policy, please don't hesitate to contact us at info@thewesttattoostudio.com
All sales are Final. No returns.